Comparison
On-chat vs respond.io
Omnichannel customer conversation management with AI agents
Updated
On-chat and respond.io side by side
Each row compares one capability; every competitor fact links to the competitor's own website.
| Capability | On-chat | respond.io |
|---|---|---|
| Flow building | Visual flow builder with branching, webhooks and personalised messages | Workflows automation from the Growth plan; HTTP requests and webhooks in workflows on Advanced. source |
| Channels | WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, Viber, Voice (IVR) | WhatsApp Business Platform, Messenger, Instagram, TikTok, WeChat, Viber, SMS, email and VoIP calls, plus custom channels. source |
| Live agents | Live-agent ticketing with an agent workspace | Team and custom inboxes from the Starter plan. source |
| Pricing model | Monthly plans, shown in the pricing section of the home page. | Priced by monthly active contacts; Starter from $79/month. source |
| Free trial or plan | Free 30-day trial, no credit card required | 7-day free trial, no credit card needed. source |
respond.io facts last checked on .
Which one should you choose?
The right tool depends on your main channels and whether you need flows, campaigns and ticketing in one place.
When to choose respond.io
respond.io is a good fit for mid-market B2C teams that want a shared omnichannel inbox with AI agents, CRM sync and many messaging and email channels.
When to choose On-chat
On-chat fits teams that lead with automated flows, including IVR voice flows and SMS through local providers, with ticketing for the conversations that need a person.
FAQ
Frequently asked questions
These are the questions teams ask most when comparing On-chat and respond.io.
Does respond.io have workflow automation?
Yes, from its Growth plan, with HTTP requests and webhooks in workflows on the Advanced plan.
Can On-chat call my API from a flow?
Yes. A Call a webhook step can be added to any flow and its response used in the next messages.
Which has more email channels?
respond.io lists Gmail, Outlook and IMAP/SMTP email channels; On-chat focuses on messaging and voice.
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