For NGOs and nonprofits

Reach and listen to communities at scale

Collect data, share timely information and keep beneficiaries engaged over SMS, WhatsApp and voice. Built on RapidPro, the open-source platform trusted by development programs worldwide.

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Updated

Features

Built for programs, not just marketing

On-chat supports program work with surveys on any phone, structured results, location data, offline collection and multi-language flows.

Surveys on any phone

SMS and voice reach basic phones, while WhatsApp adds media for smartphones.

Structured results

Answers are validated and stored as clean, exportable data.

Location data

Match answers to administrative regions and map responses by area.

Offline data collection

Field teams can run surveys on Android with the Surveyor app and sync later.

Scheduled information campaigns

Send health, education or safety messages on a schedule to the right groups.

Many languages

Translate flows so every participant gets questions in their own language.

How it works

Get started in three steps

You register participants, design the survey with validation and then analyse results in real time or export them.

  1. Register participants

    Import contacts or let people join by sending a keyword.

  2. Design the survey

    Build questions with validation in the flow builder.

  3. Analyse results

    View results in real time and export to Excel.

Popular use cases

  • Household surveys
  • Program monitoring
  • Health information
  • Beneficiary feedback
  • Early warning alerts
  • Volunteer coordination

FAQ

Frequently asked questions

These answers cover basic phones, offline collection, RapidPro and exporting results.

Can people without smartphones take part?

Yes. SMS and voice work on any phone, with no app or internet needed.

Can we collect data without network coverage?

Field teams can use the Surveyor Android app offline and submit when back online.

What is RapidPro?

RapidPro is an open-source platform for building messaging and voice applications. On-chat is built on it and adds hosting, support, ticketing and more.

Can we export survey results?

Yes. Results can be exported to Excel or pulled through the API into your own tools.

Product

SMS marketing

Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.

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IVR and voice automation

Build IVR menus and automated voice calls with the same visual builder you use for chat. Play audio, collect keypad input and record responses.

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Visual flow builder

Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice.

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