For clinics and healthcare

Fewer no-shows with automated patient reminders

Remind patients before every visit, let them confirm or reschedule with a single reply and follow up after treatment, on the channel each patient prefers.

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Updated

Features

Patient communication that runs itself

On-chat handles patient communication automatically with dated reminders, one-reply confirmations, follow-up campaigns and front-desk handoff.

Appointment reminders

Schedule messages relative to each appointment date, such as 1 day and 2 hours before.

Confirm or reschedule

Patients reply to confirm, cancel or pick a new slot, and their answers are saved.

Medication and follow-up

Send adherence reminders and post-visit check-ins as a timed campaign.

Voice for everyone

Reach patients who prefer calls with automated voice reminders.

Front-desk handoff

Send complex questions to staff as tickets instead of phone calls.

Multi-language

Message every patient in their own language from the same flow.

How it works

Get started in three steps

You import appointments, set up a reminder campaign relative to each appointment date and track who confirmed or cancelled.

  1. Import appointments

    Upload patients with their appointment date or sync via the API.

  2. Set up a campaign

    Choose when reminders go out relative to the appointment.

  3. Track responses

    See who confirmed, cancelled or needs a call back.

Popular use cases

  • Appointment reminders
  • Vaccination reminders
  • Medication adherence
  • Lab results ready
  • Patient satisfaction
  • Health education

FAQ

Frequently asked questions

These answers cover how reminders reduce no-shows, rescheduling, patient data and the best channel for patients.

How do reminders reduce no-shows?

Patients get a timely nudge and can confirm or reschedule instantly, freeing slots for others.

Can patients reschedule by message?

Yes. The flow can offer new times and save the choice for your team.

Is patient data protected?

Access is limited to your workspace users, and you control what is collected. Review your local health data rules with your compliance team before sending clinical details.

Which channel works best for patients?

Many clinics use WhatsApp first and fall back to SMS or a voice call for everyone else.

Guides

Learn how to build it

Tutorial · 4 min

Build an Appointment Booking and Reminder Flow

Let customers book, confirm and reschedule appointments on WhatsApp or SMS, with live availability from your calendar and automatic reminders.

Read guide
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