IVR and voice

Automated voice calls and IVR menus, built visually

Some customers prefer a phone call. Build voice flows that play messages, ask callers to press a key, record their answers and send follow-ups on chat, all from the same platform.

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Updated

Features

Voice automation without a call center build

On-chat automates voice with a visual IVR builder, keypad input, recordings and outbound calls on your own telephony provider.

Visual IVR builder

Design menus with the same drag-and-drop editor used for chat flows.

Keypad input

Collect menu choices and numbers like order or account IDs with DTMF digits.

Voice recordings

Record callers' answers and attach them to the contact for review.

Outbound calls

Call a group with a reminder, survey or alert and capture responses automatically.

Bring your telephony

Connect providers such as Twilio, Vonage or your own SIP/Asterisk trunk.

Follow up on chat

Send an SMS or WhatsApp message after the call with links and details.

How it works

Get started in three steps

You connect a voice channel, build a voice flow with audio and keypad choices, then receive or start calls.

  1. Connect a voice channel

    Add a phone number from your telephony provider.

  2. Build a voice flow

    Record or upload audio and add keypad choices.

  3. Receive or start calls

    Answer inbound calls or start outbound calls to a group.

Popular use cases

  • Phone menus
  • Payment reminders
  • Voice surveys
  • Appointment confirmation
  • Emergency alerts
  • Low-literacy audiences

FAQ

Frequently asked questions

These answers cover voice providers, recorded audio, bulk calls and shared contact data.

Which voice providers can I use?

Providers with TwiML-compatible voice such as Twilio, plus Vonage and SIP/Asterisk trunks.

Can I use recorded audio?

Yes. Upload recordings for each step and in each language your callers use.

Can I make outbound calls in bulk?

Yes. Start a voice flow for a group and calls are placed automatically.

Can voice and chat share contact data?

Yes. Answers from calls are saved to the same contact used by your chat flows.

Product

Visual flow builder

Build dynamic conversation flows without code: branch on answers, use live data from your systems and run one flow on WhatsApp, SMS and voice.

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SMS marketing

Send bulk SMS, automate reminders and run two-way SMS conversations with any provider or your own Android phone. Start a free 30-day trial.

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Healthcare

Reduce no-shows with automated appointment reminders on SMS, WhatsApp and voice. Confirm, reschedule and follow up with patients automatically.

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