Comparison
On-chat vs Twilio Studio
Visual workflow builder on Twilio's serverless platform
Updated
On-chat and Twilio Studio side by side
Each row compares one capability; every competitor fact links to the competitor's own website.
| Capability | On-chat | Twilio Studio |
|---|---|---|
| Flow building | Visual flow builder with branching, webhooks and personalised messages | Drag-and-drop workflow builder that combines visual tools with custom code and serverless functions. source |
| Channels | WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, Viber, Voice (IVR) | Twilio channels; Studio highlights voice IVRs and SMS workflows such as surveys and autoresponders. source |
| Live agents | Live-agent ticketing with an agent workspace | Agent workflows use Twilio Flex, a separate contact-center product from $35 per monthly active user. source |
| Pricing model | Monthly plans, shown in the pricing section of the home page. | Pay as you go: $0.0025 per Studio flow execution after the free allowance, plus channel charges. source |
| Free trial or plan | Free 30-day trial, no credit card required | 1,000 Studio flow executions per month are free. source |
Twilio Studio facts last checked on .
Which one should you choose?
The right tool depends on your main channels and whether you need flows, campaigns and ticketing in one place.
When to choose Twilio Studio
Twilio Studio is a good fit for developer teams already on Twilio that want to mix a visual builder with custom code and serverless functions.
When to choose On-chat
On-chat fits teams that want a complete workspace without building one: flows, contacts, campaigns, reporting and live-agent ticketing included.
FAQ
Frequently asked questions
These are the questions teams ask most when comparing On-chat and Twilio Studio.
Can On-chat use my Twilio number?
Yes. On-chat connects Twilio SMS, WhatsApp and voice numbers as channels in your workspace.
Does Twilio Studio include an agent inbox?
Twilio offers agent workflows through Twilio Flex, a separate contact-center product with its own pricing.
Do I need developers for On-chat?
Not for most flows, which are built on the visual canvas; developers help when connecting your own systems through webhooks or the API.
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